Under the Social Support Act (Wmo), citizens can use special transport. There are differences in implementation and carrier per municipality. There are standards in the market and statutory rates to which municipalities and transporters are bound, but quality requirements in municipalities' procurement program vary considerably.
Political opposition and press score easily due to insufficient knowledge of the rules of the game
Taxis arrive late, they double or the drivers do not sufficiently help the passengers. These are just a few comments where the opposition parties are spinning politically and the local press all too often sees enough to put the implementation of the Wmo transport in a negative light, a question of scoring the right target group.
Many complaints have to do with the expectations of the traveler and lack of good communication from the government about what can be expected from the transport within its Wmo contract. Carriers also regularly have to deal with complaints that they cannot influence, but that have to do with the client and the policy.
Recently we could read in the Dagblad van het Noorden that complaints came from people who would normally sit in the car for 20 minutes for a ride but took much longer because the taxi took several people at the same time. Perhaps the journalist had not really delved into the transport conditions of the Wmo transport and assumed that this strange situation was a mistake by the transporter.
No transport company wants to 'bully' the traveler
The Asser PvdA had received 48 complaints after it had opened a hotline two months ago where travelers from the Wmo transport could report problems. That is not even a complaint per day, but every complaint is one too many.
With the knowledge that some control centers carry out thousands of journeys per day, the number of complaints is minimal and transport companies do their utmost to properly transport the traveler within the agreed rules of the Wmo transport. Wmo transport is a special market with a special target group that requires extra attention.