Working together with different app providers does not make you a MaaS provider

When we use MaaS as a search term at Google, we continue to see dozens of pages of a fantastic 950-kilometer-long river in Western Europe, which flows right through the Netherlands. There is still no Mobility as a Service (MaaS) and that will probably remain so in the coming years when we hear the noise from the various MaaS working groups.

According to general director Hedy Borreman, TCA is already a MaaS provider. 

She made this statement to her at the last KNV Annual Event in Bunnik. Borreman believes he can make this statement because the Amsterdam taxi company with around 1,500 drivers is already connected to apps such as Whim and Tranzer and is running a MaaS pilot.

“We share information with the other parties involved. And you have to keep an eye on user privacy, "says Borreman. Because of this statement you will not receive any further questions about the 'show-stopper' AVG.

She does not want to provide any further information about which information TCA shares in this. Searching for connections with different apps does not make you a MaaS provider yourself. The deployment of a company goes further than just cooperating with an app provider, in the hope of receiving additional trip orders this way.

The basic elements for naming the MaaS are still missing. Paying is still done in the taxi and there is a too large range of apps on the market that only a small area of the MaaS issue answers.

Giancarlo Scaramelli believes that Transdev has not yet become a fully-fledged MaaS provider. "In terms of collaborations, yes, but not when it comes to data." Scaramelli already warned at the KNV working group MaaS meetings that we must realize well who will receive the data and what they can or will do with it.

What needs to happen in the long term to travel without barriers?

After the first exploratory phase, the time had come for a concrete next step with the establishment of the KNV MaaS Lab. Policy staff member Sonila Metushi and Arjan Vaandrager of the KNV know better than anyone how difficult it is to bring companies and umbrella organizations together within the KNV MaaS-Lab.

Together with the partners in the Mobility Alliance, KNV drew up a plan in the past year for the development of a MaaS ecosystem in the Netherlands. This ambition is included in the Delta Plan that was presented in June 2019.

In the long term, the MaaS offer must also be integrated into one simple app where the consumer can order his journey from departure to arrival and pay for it within the same transaction.

The economy is digitizing further and faster. The question is not whether digital platforms will have an impact, but what that impact is. Nobody can let this development pass him by.

“Whether it is a partial bicycle to cycle to the station, an OV train journey to travel to Groningen and a taxi to drive to the end point on Museum Island, it should not matter to the consumer how the payment was received within order".

Have we learned anything from the past?

That's where the shoe pinches. The public transport chip card was introduced nationwide on a large scale in 2012 and 7 years later we can use a (part) scooter or (loan) bicycle with the same card, but we are still unable to pay for the taxi with the public transport pass. quite the contrary, many taxi drivers still like to see cash in the taxi.

However, the power lies in helping to define multimodal standard interfaces, identification authorization and payment processes. The importance of promoting a level playing field remains important in everything we devise together.

en_GBEnglish (UK)
nl_NLNederlands en_GBEnglish (UK)