Sacking an impatient taxi driver does not solve the problem

Woman holding a walker

Social media reacted furiously to images of a driver from Regiotaxi Utrecht who is helping a woman in need in his taxi in a rather impatient manner. Although there is little evidence of 'helping' in this case.

“Come on, ma'am, the road is flat. Come on! ”, The man shouts, clapping his hands frequently and nervously. "Yes, we still have more work to do," he explains his nervous behavior. "Other drivers had long been gone."

This story is of course not isolated and although this behavior of the drivers is by no means good to talk about, the core of the matter is the regulations that we have devised together. It has to become increasingly cheaper and quality cannot do without investing in people.

The taxi company in question carries out the Collective Demand-dependent Transport on behalf of Regiotaxi Utrecht and arranges this with sub taxis in this province. In itself a familiar picture of what we find everywhere in the Netherlands when carrying out this form of transport.

Within this form of transport, 'sharp' rules apply, such as the maximum waiting time for the customer when he is not ready. In most cases, the taxi driver can continue driving if the waiting time is more than five minutes. Other travelers who are already on the bus are waiting. 

Other travelers also suffer because their taxi shows up too late

Combined transport in most cases consists of a route of two to four combined travelers who must be transported within the 'standards'. If there is a delay within the route, other travelers will also suffer because their taxi will show up too late.

It is not unusual for social media reports to show that Mrs. Janssen had to wait far too long for her taxi. The regional press and opposition parties in local politics are happy to respond to this question to question the quality of the carrier. In this case it was a supermarket employee who would rather film than assist her smoking colleague to guide the customer to the taxi. 

Without properly discussing the behavior in this matter, we should think together about the regulations and requirements that we impose on transport companies. Perhaps this behavior may be a cause of our regulations and a driver who implements these rules, in terms of waiting time, as expected from him.

Arno Janssen, general manager of this taxi company, says he is 'very shocked'. “We are deeply ashamed. The behavior is disrespectful and completely unacceptable. We contacted the family of the woman in question and apologized. ”

National politics interfere with the incident

In a response, the PVV announced that care and elderly transport is under pressure. Companies go bankrupt or sell off healthcare transport with serious consequences. The #PVV ask parliamentary questions!

Woman holding a walker
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